Messaging
Custom Messaging
Custom business messaging — reminders, two-way texts, and staff alerts — wired to your phone numbers and the tools you already use.
Customer texts should land where your staff already work, not in a forgotten web portal. SOS TECH designs messaging flows around your Business VoIP numbers, booking tools, and line-of-business apps.
That can mean appointment reminders, job-status updates, after-hours routing, or keyword replies — with 10DLC registration so carriers actually deliver the traffic.
Generic “business texting” plans rarely match a dental chair schedule or a shop floor. SOS TECH maps who sends what, who answers replies, and which system owns the customer record before any campaign goes live.
Templates stay on-brand and reviewable. Opt-in language, quiet hours, and handoff to a person are part of the design. When you already run Cloud PBX with SOS TECH, messaging uses the same numbers and the same contact for changes.
Heavier media or verified brand chats belong on RCS — see RCS Messaging Integrations when you need rich cards, suggested actions, or platform connectors beyond SMS/MMS.
- Appointment and job-status texts
- Two-way customer messaging
- Staff alerts and after-hours routing
- Branded templates and keywords
- 10DLC brand and campaign setup
- Ties into Business VoIP and your apps
Pairs with Business VoIP. For rich, brand-verified threads see RCS Messaging Integrations. Campaign registration: 10DLC info.
10DLC so carriers deliver the texts
Application-to-person SMS on local numbers needs a registered 10DLC brand and campaign. SOS TECH gathers the business details, sample messages, and opt-in proof, then ties the campaign to the numbers on your phone system.
- Brand and campaign registration with your legal business info
- Sample message review before go-live
- Same local expert for phone numbers and texting
More from SOS TECH
Cloud
Cloud Solutions
Migrations to the cloud, managed phone, and Cloud PBX with the apps you already use.
Managed IT
Managed IT Services
Antivirus, patching, backups, licensing, and network monitoring — handled.
Continuity
Disaster Recovery
Recover from a worst-case outage — or from a handful of lost files.
Business VoIP
Business VoIP
Hosted business phone with local numbers, softphones, desk sets, and call features — managed by Shane.
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Let's start with a conversation
Clients on a managed agreement receive priority for callbacks and on-site visits. New and one-time work is always welcome and scheduled as availability allows.