Plans & pricing
Managed IT plans, quoted after we talk Essential, Managed, and Complete — plus project work when a monthly plan is not the right fit. Quotes are based on what you run.
Monitor & maintain
Essential The foundation of a managed agreement: we watch the environment, keep systems patched, and handle remote support during business hours.
Best for: Small offices that want the basics watched without taking on more than they need.
Remote monitoring and alerting on workstations and servers Patch management for Windows, Microsoft 365, and common apps Managed antivirus / endpoint protection Remote help desk support during business hours Secure remote access tools when Shane is on a call Documented asset list for the devices under agreement Ask about Essential Fully managed IT
Managed Most offices start here
Day-to-day IT is handled as a standing service. Backups, Microsoft 365, and on-site work are part of the agreement, with first attention when something is down.
Best for: Practices and shops that want a standing relationship, not a scramble when something breaks.
Everything in Essential Priority callbacks, remote sessions, and scheduled on-site visits Backup monitoring, tested restores, and recovery guidance Microsoft 365 / Exchange administration and mailbox support Firewall, Wi-Fi, and switching as part of the supported stack Vendor liaison for printers, ISPs, and line-of-business software A named contact — you work with Shane directly Ask about Managed Strategic & continuity
Complete Managed IT plus planning: security reviews, disaster recovery, and a regular look at what the business will need next year.
Best for: Offices that want a partner for continuity, security, and growth.
Everything in Managed Quarterly business reviews and a simple technology roadmap Disaster-recovery planning sized to the Lakes Region office Security hygiene: MFA, backups, firewall review, and patch posture After-hours coverage for agreed outages, as availability allows Project coordination for upgrades, moves, and cloud work Onboarding and offboarding checklists for staff changes Ask about Complete What each plan covers These are the usual building blocks of a managed-services agreement. Shane writes the mix for your office after he sees the environment.
Remote monitoring and alerting
Patch management
Managed antivirus
Remote support during business hours
Priority callbacks and on-site
Backup monitoring and restores
Microsoft 365 / email administration
Firewall, Wi-Fi, and switching
Vendor liaison
Quarterly review and roadmap
Disaster-recovery planning
After-hours for agreed outages
Included Essential Managed Complete Remote monitoring and alerting Included Included Included Patch management Included Included Included Managed antivirus Included Included Included Remote support during business hours Included Included Included Priority callbacks and on-site Not included Included Included Backup monitoring and restores Not included Included Included Microsoft 365 / email administration Not included Included Included Firewall, Wi-Fi, and switching Not included Included Included Vendor liaison Not included Included Included Quarterly review and roadmap Not included Not included Included Disaster-recovery planning Not included Not included Included After-hours for agreed outages Not included Not included Included
When a monthly plan is not the right fit
Project and break-fix work New computers, a server move, cabling, or a one-time repair can be quoted as a defined project and scheduled around existing clients.
How a quote is built
Sized to what you run After a look at seats, servers, and locations, you receive a written monthly figure and a clear list of what is included.
Get in touch
Talk through which plan fits Clients on a managed agreement receive priority for callbacks and on-site visits. New and one-time work is always welcome and scheduled as availability allows.
SOS TECH is a local, independent IT practice in Laconia, New Hampshire. Owner Shane Selling provides fully managed cloud, networking, and support for Lakes Region businesses.
© 2026 SOS Tech LLC. Laconia, New Hampshire.
