FAQ
Questions we hear from Lakes Region businesses
Straight answers about support, contracts, backups, streaming, and cameras. If yours is not listed, send a note or call.
FAQ
Working with SOS TECH
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Who is SOS TECH?+
SOS TECH is Shane Selling’s owner-operated IT practice in Laconia, New Hampshire. Since 2011 he has provided managed IT, networking, backups, and support for Lakes Region businesses, practices, shops, schools, and town halls.
Do you take on new clients?+
Yes. We start with a conversation about what you run today, then quote a managed plan or a defined project. There is no obligation on that first call.
Is the first conversation really free?+
Yes. You talk with Shane about the environment and leave with a clear next step. Quotes follow once the scope is understood.
Which towns do you cover?+
The office is in Laconia. Day-to-day work is across the Lakes Region — offices, dental and medical practices, shops, schools, and town halls. Remote support can cover more of New Hampshire when the environment is a good fit.
Do I need a managed agreement?+
Contracted clients come first for callbacks and on-site work. Without an agreement, Shane will help when he can. Response times are not guaranteed for break-fix or one-time work.
Can you take over from another IT company?+
Yes, typically under a managed agreement. Shane documents the network, credentials, backups, and vendors, then brings monitoring online so you are not starting from scratch.
Get in touch
Still have a question?
Clients on a managed agreement receive priority for callbacks and on-site visits. New and one-time work is always welcome and scheduled as availability allows.