Question 1

Who is SOS TECH?

Accepted Answer

SOS TECH is Shane Selling’s owner-operated IT practice in Laconia, New Hampshire. Since 2011 he has provided managed IT, networking, backups, and support for Lakes Region businesses, practices, shops, schools, and town halls.

Question 2

Do you take on new clients?

Accepted Answer

Yes. We start with a conversation about what you run today, then quote a managed plan or a defined project. There is no obligation on that first call.

Question 3

Is the first conversation really free?

Accepted Answer

Yes. You talk with Shane about the environment and leave with a clear next step. Quotes follow once the scope is understood.

Question 4

Which towns do you cover?

Accepted Answer

The office is in Laconia. Day-to-day work is across the Lakes Region — offices, dental and medical practices, shops, schools, and town halls. Remote support can cover more of New Hampshire when the environment is a good fit.

Question 5

Do I need a managed agreement?

Accepted Answer

Contracted clients come first for callbacks and on-site work. Without an agreement, Shane will help when he can. Response times are not guaranteed for break-fix or one-time work.

Question 6

Can you take over from another IT company?

Accepted Answer

Yes, typically under a managed agreement. Shane documents the network, credentials, backups, and vendors, then brings monitoring online so you are not starting from scratch.

Question 7

How quickly will I hear back?

Accepted Answer

If something is down and you already work with SOS TECH, call (603) 556-4055. Form notes and email are reviewed in the order they arrive. Managed clients are first in line.

Question 8

How do I start a remote session?

Accepted Answer

On the Support page you can download ScreenConnect or NinjaOne. Stay on the phone while Shane connects. Use the browser or system that matches the download you pick.

Question 9

Do you work after hours or on weekends?

Accepted Answer

Managed agreements can include after-hours coverage for genuine outages. Evenings and weekends are otherwise by arrangement. Town meeting streams are scheduled in advance.

Question 10

Do you support Macs, dental software, and older line-of-business apps?

Accepted Answer

Yes. Macs, Windows, and the systems Lakes Region businesses rely on — Dentrix, Eaglesoft, QuickBooks, Sage, shop-floor software, on-premises servers, and Microsoft 365.

Question 11

Do you host email and cloud desktops?

Accepted Answer

Yes. Microsoft 365, hosted QuickBooks, and cloud desktops are part of the practice. Shane will say when the cloud is a better fit than a server in the closet, and when it is not.

Question 12

What about backups and ransomware?

Accepted Answer

Managed plans include monitored backup. Disaster recovery is designed around how quickly you need to be working again — not a stack of unlabeled drives in a drawer.

Question 13

Do you install security cameras?

Accepted Answer

Yes. SOS TECH designs, installs, and supports Hikvision and UniFi Protect camera systems for offices, practices, shops, and storage sites.

Question 14

How do I watch UniFi cameras on a PC or phone?

Accepted Answer

On a computer, open Protect in a browser at unifi.ui.com or on the local UniFi console. On a phone, use the official UniFi Protect app — not the UniFi Network app. Recordings stay on the local NVR or Cloud Key; there is no monthly camera license.

Question 15

A UniFi camera shows Offline. What should I check?

Accepted Answer

Confirm PoE on the switch port, that the camera is adopted in Protect (not only in Network), and that the console still has internet if you are viewing remotely. A camera that is adopted in Network but missing from Protect needs to be adopted in the Protect application.

Question 16

What is Flumen?

Accepted Answer

Flumen is SOS TECH’s live-streaming product for municipalities, schools, churches, and workplaces. It takes SRT, RTMP, or WHIP from the room, delivers unlimited live viewers on a global CDN, and stores durable archives in object storage with allow-listed embeds. The product site is flumen.live (which points at the Flumen pages on sostech.biz). Flumen is sold and supported by Shane at SOS TECH — not a separate vendor ticket queue.

Question 17

Who hosts the town meeting streams?

Accepted Answer

SOS TECH hosts live video and on-demand archives for communities such as Berlin and Northwood on Flumen. Clerks and chairs get a public watch page and searchable library so they can focus on the meeting; SOS TECH handles ingest, CDN, and archive upkeep.

Question 18

A recording is missing from the archive. What happened?

Accepted Answer

New recordings appear after the meeting finishes processing on Flumen. Older Northwood meetings from before 4/1/24 may be missing from the public archive and are available by requesting them from the town or SAU.

Question 19

How do I send large or sensitive files?

Accepted Answer

Use the secure upload page instead of email. Unencrypted files can be up to 5 GB. Password-encrypted uploads are limited to what the browser can encrypt. If you set a password, send it to Shane by text or phone — otherwise the file cannot be opened.

Question 20

How do I add a SharePoint folder to OneDrive?

Accepted Answer

Open the SharePoint library in your browser, then use Sync or Add shortcut to OneDrive on the command bar. On smaller screens Sync is often under the ⋯ (three-dot) menu. Confirm the OneDrive desktop app is signed in with your work account, then find the folder under OneDrive in File Explorer or Finder. Step-by-step screenshots are below.

Question 21

What is the difference between Sync and Add shortcut to OneDrive?

Accepted Answer

Sync keeps a live copy of that library or folder on this PC through the OneDrive app. Add shortcut to OneDrive puts a shortcut in your OneDrive so the folder appears across your signed-in devices. Use Sync when you need offline files on one machine; prefer Add shortcut when both options are available and you work from more than one device.

Question 22

I do not see the Sync button in SharePoint. Where is it?

Accepted Answer

On narrow windows and smaller screens the command bar hides actions under the ⋯ (three-dot) menu. Open that menu and look for Sync. Also confirm you are in a document library (not a page or list), signed in with a work account that has access, and that the OneDrive desktop app is installed if you intend to sync to this PC.

Question 23

Why am I getting pop-ups that are not from SOS TECH?

Accepted Answer

Those are browser notifications. A website asked for permission, someone clicked Allow, and the browser now shows toasts even when you are on another page. They are not an SOS TECH alert, and they are not proof the computer is infected. Block new requests and remove the sites that already have permission. The steps for Chrome, Edge, Firefox, and Safari are on this page.

Question 24

How do I turn website notifications off?

Accepted Answer

Use the browser you have open. Block new notification requests, then remove every site that is already allowed. The steps below cover Chrome, Edge, Firefox, Safari, iPhone, and Android.

Question 25

My homepage or search engine changed. What now?

Accepted Answer

Put the search engine and homepage back yourself, then remove extensions you did not install. If the old page returns after a restart, reset that browser. The steps below are separated by browser.

Goal	Method
Watch at home on a PC	Browser to the recorder IP, or iVMS-4200
Watch on a phone	Hik-Connect (iOS) / Android
Need the device IP	Recorder network screen, or SADP

Hikvision

Hikvision

Watch Hikvision cameras on a PC or phone

Downloads

1. On a computer (same network)

A. Web browser

B. iVMS-4200

2. On iPhone or Android

Quick reference

Common problems

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