FAQ
Support
How callbacks, remote sessions, and after-hours coverage work for SOS TECH clients in Laconia and the rest of New Hampshire.
FAQ
Support
Use this URL in emails so it opens this section.
How quickly will I hear back?+
If something is down and you already work with SOS TECH, call (603) 556-4055. Form notes and email are reviewed in the order they arrive. Managed clients are first in line.
How do I start a remote session?+
On the Support page you can download ScreenConnect or NinjaOne. Stay on the phone while Shane connects. Use the browser or system that matches the download you pick.
Do you work after hours or on weekends?+
Managed agreements can include after-hours coverage for genuine outages. Evenings and weekends are otherwise by arrangement. Town meeting streams are scheduled in advance.
Get in touch
Still have a question?
Clients on a managed agreement receive priority for callbacks and on-site visits. New and one-time work is always welcome and scheduled as availability allows.