SOS TECH

FAQ

UniFi

How to watch UniFi Protect cameras and what to check when a camera shows offline, from SOS TECH in Laconia, New Hampshire.

Cameras

UniFi

https://www.sostech.biz/faq/unifi

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How do I watch UniFi cameras on a PC or phone?+

On a computer, open Protect in a browser at unifi.ui.com or on the local UniFi console. On a phone, use the official UniFi Protect app — not the UniFi Network app. Recordings stay on the local NVR or Cloud Key; there is no monthly camera license.

A UniFi camera shows Offline. What should I check?+

Confirm PoE on the switch port, that the camera is adopted in Protect (not only in Network), and that the console still has internet if you are viewing remotely. A camera that is adopted in Network but missing from Protect needs to be adopted in the Protect application.

Access UniFi cameras on a PC and phone

UniFi Protect is Ubiquiti’s camera system. Live view and recordings live on your UniFi console (UNVR, Cloud Gateway, or similar) — not in a monthly cloud plan. Use the Protect application, not the UniFi Network app, when you want cameras.

UniFi Cloud Gateway Fiber console used for UniFi Protect

1. Access on a computer

  1. Open unifi.ui.com and sign in with the same Ubiquiti account used when the system was set up.
  2. Select the console, then open Protect.
  3. On the same LAN you can also browse to the console’s local IP and open Protect there.
  4. Live view, playback, and downloads are all in Protect. Adding the console once shows every adopted camera.

2. Access on iPhone or Android

  1. Install UniFi Protect from the App Store or Google Play — Ubiquiti Inc. only.
  2. Sign in with the same UI account.
  3. Select the console. Live view and events are on the dashboard.
  4. If you are invited as a viewer, accept the share in the app instead of using the owner password.

Official apps

Common problems

  • Camera missing from Protect. It may be adopted only in Network. Adopt it in the Protect application.
  • Remote view will not load. The console needs internet, and you must be signed in with an account that has access to that site.
  • Wrong app. UniFi (Network) manages switches and Wi-Fi. UniFi Protect is the camera app.

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